What if the person is unwell at the time of the assessment?

If the person being assessed is unwell, we would be unable to conduct the assessment. It is important that we give the individual all they need to show the best of themselves during the assessment. We ask that you inform us as soon as possible if a cancellation needs to be made, this helps us avoid any unnecessary costs being passed on. In some circumstances there will be a small administration charge, but we do our best to keep this to a minimum.

Once the client is feeling better, please contact your Client Liaison Officer to re-arrange the assessment. (In cases where the client has been unwell due a UTI, we would like to allow at least two weeks to ensure they are clear of any infection.)